Refund policy

Refunds, Returns & Credit Policy

General Policy

All rentals from The Rental Closet are non-refundable.
By placing an order, you acknowledge and agree that refunds are issued as credit notes only, except in the limited circumstances outlined below.

Credit Notes

  • Credit notes are valid for 6 months from the date of issue.

  • Credit notes are non-transferable and may be used toward any future rental, subject to availability.

  • No cash alternative will be provided for unused or partially used credit notes.

Exceptions Where a Refund or Credit Applies

1. Item Arrives Late

If your rental item arrives after the agreed delivery date due to postal delay and is no longer usable for your event:

  • You must notify us within 24 hours of the expected delivery date.

  • A credit note or refund will be issued at our discretion, depending on circumstances.

2. Item Arrives Damaged

If your item arrives with damage that prevents it from being worn:

  • You must notify us within 24 hours of receipt, with clear photographic evidence.

  • Do not attempt to wear, repair, or clean the item.

  • Upon verification, a credit note or refund will be issued.

Fit-Related Returns

We understand that fit can vary.

  • If the item does not fit, it must be:

    • Returned within 24 hours of delivery

    • Unworn, unaltered, and in its original condition

  • Once received and inspected, a credit note will be issued.

  • No refunds are provided for fit issues.

Non-Refundable Circumstances

No refund or credit will be issued for:

  • Change of mind

  • Event cancellation or date change

  • Failure to collect or accept delivery

  • Late return of the item

  • Minor fit preferences (e.g. length, style, personal comfort)

  • Damage caused during wear

Important Notes

  • All return shipping costs are the responsibility of the customer unless the item is faulty or arrived late.

  • We reserve the right to refuse a refund or credit if the item shows signs of wear, alteration, or misuse.

  • This policy does not affect your statutory rights under UK consumer law.